Accessing and using your Voicemail

The voicemail service (Comedian Mail) is enabled for all extensions by default unless you choose to have it disabled.

In order to activate your voicemail box, you must record your name and set a password, to do this, you can dial your VM over the phone. The default password is the same as your extension number.

Accessing your voicemail over the phone

To access your voicemail from your extension, dial *97. (If you enabled require voicemail from same extension, this is the only way to get into your voicemail over the phone.)

To access your voicemail from another extension on the PBX, dial *98, then your extension number followed by #, and your password followed by #.

To access your voicemail from TandmX, or C*NET, dial 360-0092 (in the case of C*NET, 1-360-0092), then your extension and #, and your password and #.

To access your voicemail from the PSTN, dial into the system using one of the PSTN numbers, then dial op 8 then op 2, enter your extension and #, then your password and #.

Message Waiting

Many phones and endpoints support message waiting. For example, some IP phones will flash a light and show a voicemail icon next to the line key, ATAs will produce a stutter dial tone and send an FSK message waiting signal, and softphone apps can send a notification of a new voicemail.

The message waiting light should turn off after you listen to or mark all or your messages as read. However, it may need to be cleared manually, such as on some analog phones.

Voicemail IVR System

To listen to your messages, press 1.

To change folders, press 2.

To send another user a message, press 3 then 5.

To change your name recording, set greetings, or change your password, press 0.

Discord Voicemail Management

If you are in the CaptainChris Community Discord Server, and your extension is linked to Discord, you can use the voicemail watcher bot to manage and receive voicemails through Discord.

When you get a voicemail, a message will be DMed to you with the voicemail envolope, the recording attachted, and the option to delete the message, or mark it as read.

DM the bot !help for a list of commands. You can do stuff like change your voicemail password, setup voicemail to email, and delete your messages.

Please note as of 12/1/2024, this feature is still in beta.

Voicemail to Email

If enabled, when you get a voicemail, an email will be sent to you with the message envelope, and the message attached when you get a new voicemail. Currently the only way to enable/disable or change this setting is to contact administration, or to use the discord bot voicemail watcher.

UCP

If you have UCP access, you can view and listen to your voicemails there.

FAQ

Can I use an answering machine if I have voicemail enabled?

As long as the answering machine ring count is below the ring count for your extension. When using an answering machine or any other device handling senstive data on the system, you are responsible for the security of the equipement. Answering machies can be insecure, as most only use 2 digit codes, meaning they are really easy to guess, and they don't give you any limits on tries. Administration is not responsible for break-ins of equipement due to lack of security on your part. Also the Mediation policy applies heavly here. On the other hand, the PBX voicemail system is secured, your not responsible for the security of it. Meaning if something goes wrong, we are responsible to fix it and to punish anyone involed. So while you can use an answering system, your responsible for its security